What is the most important action a technician can take to protect a server from possible infection when remote access is requested?

The most important action a technician can take to protect a server from potential infection when remote access is requested is to ensure the server is patched with the latest security updates. Applying security patches is crucial because these updates often contain fixes for vulnerabilities that could be exploited by attackers. Servers, as critical components of IT infrastructure, are common targets for malware and other cyber threats. Regularly updating these systems minimizes the risk of exploitation through known vulnerabilities, providing a foundational layer of security against infections.

While other actions such as updating antivirus software, creating internet access policies, and educating managers about safe browsing practices contribute to the overall security posture, they are typically secondary measures compared to the impact of patch management. Patching directly addresses vulnerabilities that could be targeted during remote access sessions, making it a priority for any technician tasked with protecting server environments.